What
do you mean by bananastuff?
Banana as a fruit has three basic virtues
1.
Value for money
2. Ease of Use (User Friendliness)
3. In the Indian Context, Auspicious in Nature
Any product or Service which has these virtues is BananaStuff
What is BananaStuff.com and how can I contact
it?
BananaStuff.com is a online gift
shoppe promoted by NRIs for NRIs in Nov 1999. It has been a trend setter in its segment and has influenced changes in almost
all the competing sites.
You are any time welcome to contact us at:
For Customer Service: team@bananastuff.com
For Payment questions/issues: sales@Bananastuff.com
For Suggestions and Ideas : brains@bananastuff.com
Our postal Address is
:
Banana Solutions Pvt. Ltd
H.No:8-3-214/23,
Srinivasa colony (West)
Near Vengal Rao Nagar,
Hyderabad - 500038.
HelpLine@USA= +1-408-960-1677
Ph:No: +9140-23733365,23737365.
Emergency Mobile = +91-98480-30799
E-mail: info@bananastuff.com
Contact Persons:
Prabhakar D. Mangina :
For technology, affilliations, parterships, marketing, Venture funding, Investments etc.,
Email : prabhakar@bananastuff.com
Sudhakar V.V.N. :
For all Customer / Product realted queries and concerns.
Email : sudhakar@bananastuff.com
What are all the Products
Available at my choice?
Sweets, Flowers, Cakes, chocolates and a very
large collection of gifts are available at your choice. We
have a Custom Gifts Section which allows you to choose any gift
that is not available in our
catalogue.
What are all the places you deliver the
gifts?
Persihable products like Cakes, Flowers and Sweets are as of now delivered only in Hyderabad, Vijayawada, Guntur, Kakinada,
Rajahmundry, Warangal, Hanmakonda, Kazipet and Vizag. Most of the non-perishable products can be delivered any where in India.
Please refer to the shipping info provided under every product for accurate information pertaining to that particular product.
Where do you source all these
items from?
We source the products from the
best people in the industry. Some of the leading Indian and
international brands are offered at Bananastuff.com. We have put
lot of care and thought to
see that you have no apprehensions regarding the quality of
products and services you
intend to gift to your beloved back home.
How to order, i.e.,Can I send my
order by email?
It is not necessary for you to
order through the Web. You
can even give us the order details through email (orders@bananastuff.com).
We will confirm the order by e-mail. Please note that E-mail is our preferred form of communication
for inquiries on services or status of orders or refunds or
delivery complaints . All inquiries on our services and orders are handled via E-mail
How
Can I make my payment ?
You can make the payment by
International Credit Card Only.
How
Secure is my credit card ?
In this matter you can feel
extremely safe and secure with bananastuff.com. We are using a payment system provided by Worldpay.com. Your
Credit Card details are accepted through the SSL protocol. All
transactions are secured, powered
by CGI script capable of processing Credit Card transactions
insuring that the information
is encrypted before it is transmitted.
How is the item delivered ?
Deliveries in Hyderabad, Warangal, Kazipet, Hanmakonda, Vijayawada, Guntur, Kakinada, Rajahmundry and Vizag are usually made to home
in person. Deliveries to all other cities will be made through courrier.
How soon can you deliver?
Our goal at bananastuff is to
ensure delivery on the chosen day. We
call this day the "Preferred Delivery Day". We
understand that you want your
gift delivered on someone’s birthday and not a
day later so we make sure that we meet the Preferred Delivery Day.
We generally need 3 days to process
the order and ensure that happens, but
in case you happen to be late, we will try and bend backwards to make sure that the delivery can
take place with 24 hours at no extra
charge ( if this is not possible, we will deliver at the soonest
we can).
What are the timings of delivery?
Deliveries at bananastuff will be done during the normal business hours of the day commencing at 9:15 AM (IST) in the morning
and ending at 6:30 PM (IST).
Can I mention a specific time of delivery?
Yes You can and we will try and deliver at the closest time possible to your preferred time of delivery. We can not assure
you of a on the dot delivery to your preferred time as delivery time depends on various factors which are interlinked with each other.
If you are looking for a delivery beyond the normal delivery hours please confirm with us about the possibility of delivering at that time
before placing the order.
What is the recommended delivery time for cakes?
Out of our experience we have found that customers prefer delivering the cake early in the morning and the
recipients prefer receiving it in the evening. Most of our customers request a delivery early in the morning and
a majority of the recipients feel that it should have been delivered in the evening. If there is a celebration on that
day we prefer delivering it closest to the celebration as we deliver fresh cream cakes which are perishable.
Are the items delivered as per
the display on the Web Pages ?
There may be some variation in
the gifts especially in perishable items like cakes and
chocolates and flowers. Generally the gifts will be nearly similar
to the pictures on the web. The will definitely match or exceed
all the specifications in
terms of weight, size, count and functionality.
How do I know that the item has
been delivered on-time ?
After the delivery is made to ,
We will send you an email with the details of the delivery i.e.,
Date, Time, Name of the Recipient and Products delivered.
What if you don't deliver or
deliver late ?
If you give us adequate time to
process your order it will not be late. This
will only happen due to forces beyond our control such as riots, transportation strikes and
situations beyond our control. Another common reason this
happens is when the recipient of the gift is not at home or the
address has changed. We will cooperate with you to rectify this
situation if it does occur. Please
note our maximum liability is the refund of the purchase price if
the fault is due to bananastuff.
Is there any additional delivery
charge ?
We do not charge any delivery
charge for deliveries in Hyderabad. For deliveries out of
Hyderabad and with in the
state of A.P we will be charging a shipping charge of $1.99 only. for deliveries out of A.P we will be
charging a shipping charge of $3.00
How much time do you take to
deliver after the payment has been made ?
We can deliver your gift within 3
days of securing your payment or on the date of delivery mentioned
by you in the order form, which ever is later. Please give us 3
days time for deliveries
outside Hyderabad.
Are there any hidden costs such
as delivery charges, taxes etc?
The prices are inclusive of all taxes and levies, Shipping charges will be additional depending on the
city of delivery.
Can I send a card along with the
gift?
All gifts are sent with a card
and its free. Just type in your message while placing
your order and we will do the rest.
Can the recipient send me a
return message ?
Yes, the recipient can send a
return message to you. We'll request all recipients to fill in the return message for you in the
delivery confirmation memo and we shall E-Mail it back
to you.
What if I have to cancel my order
?
Orders once placed cannot be
Cancelled.
What if the recipient's address
is wrong or the recipient no longer stays there ?
We will inform you of such an
eventuality. You can inform us to change the receiver's address
within 24 hrs. of receiving our message, else your order will be
cancelled and no refund will
be made. But in no circumstances will the gift be changed or in case of perishable commodities will
a fresh one be delivered.
What is your policy on the
Warranty/Guarantee of the Products you offer?
PERISHABLE GIFTS -
bananaStuff.com does not provide any warranties on the products it
delivers.
NON-PERISHABLE GIFTS - Warranties are provided by the
suppliers of the gifts in certain items
such as watches, Home Appliances etc., The customer agrees that
the customer service issues regarding the products (gifts) will be
taken up with the manufacturer directly. BananaStuff.com will pass
on any warranty cards if available to the recipient of the
gift at the time of delivery
|
